12+ years of experience in IT Service Management.
ISO/IEC 20000:2011 Implementation, Auditing and training.
ISO 27001:2013 Implementation, Auditing and training.
Proficient in Information Technology Infrastructure Library (ITIL) Life cycle/Processes-Implementation and Training.
Proficient in conducting Risk Assessment, Business Impact Analysis as required by the standards.
Vast experience in setting up the service desk and providing consultancy for Service Desk tools.
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