The document discusses hardware maintenance for complex systems provided by TERiX Computer Service. It poses questions about maintaining complicated datacenter equipment and legacy systems, and maintaining visibility of monthly maintenance costs. TERiX focuses on servicing high-end, complex systems and entire datacenters, does not put systems on end-of-service lists, and provides an online ticketing system for customers to view flexible monthly maintenance costs.
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Maintenance On Complex Systems
1. Hardware Maintenance on
Complex Systems
Some Questions to Consider…
Better Service. Better Value.
2. "Is there any doubt that a third party
maintainer could service your most
complicated datacenter equipment?"
 TERiX separates from the competition by
focusing service efforts on high-end,
complicated systems.
 TERiX takes pride in the fact that we can
provide service for your entire datacenter.
Better Service. Better Value.
3. "Which End-of-Service-Life (EOSL),
complex systems continue to run?"
 TERiX does not put systems on the EOSL list.
 TERiX thrives in a legacy environment, no
matter how complicated the systems.
 Let us support your mission critical systems so
that you don't have to budget for unnecessary
new machines.
Better Service. Better Value.
4. "How difficult is it to see your monthly
maintenance spend?"
 TERiX customers benefit from our focus on
customer satisfaction, second to none.
 This focus has developed our convenient online
ticketing system where you can see your
monthly maintenance spend with a flexible add
and delete schedule.
Better Service. Better Value.
5. About TERiX
TERiX Computer Service delivers enterprise-grade support for servers, storage,
network hardware and operating systems from over 30 manufacturers
including IBM, HP, Oracle Sun, Cisco, and EMC.
TERiX relentlessly focuses on customer satisfaction to exceed Service Level
benchmarks and deliver a superior alternative to OEM hardware support.
TERiX customers include a significant portion of the Fortune 500 and more
than twenty U.S. and Canadian federal government agencies. In business
since 1997, TERiX is headquartered in Sunnyvale, California, and can be found
online at www.terix.com
To learn more:
Email: dottie@terix.com or
call 508.238.3245
Better Service. Better Value.