Experienced IT and Telecoms professional with 12 years experience in the Enterprise Communications sector, including Contact Center and Trading Floors.
Technical expert in voice recording solutions and delivery of complex systems integrations, with strong background in Service Management (ITO and BPO) and Project Delivery management, serving Global Organisations, including Manufacturing Industries, Global Service Companies, Tier 1 and Tier 2 Financial Institutions in matrix management environment with some good experience in bid management. Experience in setting up operational service delivery teams with contractual Slas/KPI and providing follow the sun support for global Oil & Gas ma...
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