際際滷

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Peer Exchange Workshop
Kuala Lumpur 8th  12th March 2010
Childhelpline 147: Basics
Pro Juventute in Switzerland
Switzerland in Europe
3 Helplines (German, French, Italien)



                               75%


                                  147
                                 German
             20%
                                147
                              Italian
                   147           5%
                 French
147: Cooperation with Government
Financiers




                                    BSV
                              (Federal authoriti)

                     K   A    N   T    O    N       E         AG   AP   BE   BL   SO   FR    JU   VS           
 Pro Juventute




                             147 German


                                                                                              147 French       147
                                                                                                             Italian
Customers




                                                        Childern and youth


                 5
147: Costs of operating


3'500'000


3'000'000


2'500'000


2'000'000


1'500'000


1'000'000


 500'000


       0
            1998/99     1999/00     2000/01   2001/02   2002/03    2003/04   2004/05   2005/06   2006/07   2007/08

            Bund      Beitr辰ge Dritter   Spenden   Defizit pj   Aufwand Netzstellen
Topics counseling
French                                    German                                Italien

     Family
     Famille                               Amour, Amiti辿, Sexualit辿
                                           Love, Friendship, Sexuality            Family


     Love, Friendship, Sexuality
     Amour, Amiti辿, Sexualit辿              Famille
                                           Family
                                                                                  Love, Friendship, Sexuality

     School Education
     Ecole, formation, argent, finances    Addiction, Health
                                           Sant辿, d辿pendance
                                                                                     Violence

     Violence                              School Education
                                           Ecole, formation, argent, finances

                                                                                  School Education
     Addiction, Health
      Sant辿, d辿pendance                          Violence
                                                 Violence


                                               Suicidality                        Addiction, Health
       Suicidality
      Id辿e de suicide

0%             10%      20%        30%    0%     10%    20%   30%   40%   50%   0%          10%       20%       30%
147: Consulting Approach


Theoretical background   Application in practice


Systemic approach        Creating awareness for resource

Resource-oriented        Expand restrictet possibilities for action

Solution oriented        Find solutions together with the caller

Empowerment              Enhance self-esteem
Limits of councelling by Helpline


Limits                               Consequences for consulting process

Anonymity of the caller              Responsibility for implementation lies with the
No callbacks from 147                caller
No face-to-face contact
Phone: acoustical channel            Cooperation with institutions of local social
SMS: writing, identity chageabel,    system
      answer delayed
Chat: writing, identity changeable   Crisis Intervention only possible with local
Variety of concerns                  partners
Cooperation in Crisis Intervention

Conselling by 147
Clarify suicidal, dissuaded from suicidal ideation , involve caregiver
Clarify violence situation, Clarify protection options, involve caregiver

Placement to specialized agencies
Child and Adolescent Psychiatric Service
Crisis Intervention Center
Victim support

Possible Interventions
Intervention with the content of the caller
Danger: Intervention without content of caller
Partners: Police, Emergency Medical Services, Ambulance

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2 childhelpline 147 basics

  • 1. Peer Exchange Workshop Kuala Lumpur 8th 12th March 2010 Childhelpline 147: Basics
  • 2. Pro Juventute in Switzerland
  • 4. 3 Helplines (German, French, Italien) 75% 147 German 20% 147 Italian 147 5% French
  • 5. 147: Cooperation with Government Financiers BSV (Federal authoriti) K A N T O N E AG AP BE BL SO FR JU VS Pro Juventute 147 German 147 French 147 Italian Customers Childern and youth 5
  • 6. 147: Costs of operating 3'500'000 3'000'000 2'500'000 2'000'000 1'500'000 1'000'000 500'000 0 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 Bund Beitr辰ge Dritter Spenden Defizit pj Aufwand Netzstellen
  • 7. Topics counseling French German Italien Family Famille Amour, Amiti辿, Sexualit辿 Love, Friendship, Sexuality Family Love, Friendship, Sexuality Amour, Amiti辿, Sexualit辿 Famille Family Love, Friendship, Sexuality School Education Ecole, formation, argent, finances Addiction, Health Sant辿, d辿pendance Violence Violence School Education Ecole, formation, argent, finances School Education Addiction, Health Sant辿, d辿pendance Violence Violence Suicidality Addiction, Health Suicidality Id辿e de suicide 0% 10% 20% 30% 0% 10% 20% 30% 40% 50% 0% 10% 20% 30%
  • 8. 147: Consulting Approach Theoretical background Application in practice Systemic approach Creating awareness for resource Resource-oriented Expand restrictet possibilities for action Solution oriented Find solutions together with the caller Empowerment Enhance self-esteem
  • 9. Limits of councelling by Helpline Limits Consequences for consulting process Anonymity of the caller Responsibility for implementation lies with the No callbacks from 147 caller No face-to-face contact Phone: acoustical channel Cooperation with institutions of local social SMS: writing, identity chageabel, system answer delayed Chat: writing, identity changeable Crisis Intervention only possible with local Variety of concerns partners
  • 10. Cooperation in Crisis Intervention Conselling by 147 Clarify suicidal, dissuaded from suicidal ideation , involve caregiver Clarify violence situation, Clarify protection options, involve caregiver Placement to specialized agencies Child and Adolescent Psychiatric Service Crisis Intervention Center Victim support Possible Interventions Intervention with the content of the caller Danger: Intervention without content of caller Partners: Police, Emergency Medical Services, Ambulance