The document discusses Pro Juventute's Childhelpline 147 in Switzerland. It operates three helplines in German, French, and Italian that provide counseling to children and youth on topics like family, love, friendship, sexuality, school, violence, and health issues. The helpline takes a resource-oriented and solution-focused approach to counseling within the limits of telephone and online communication without face-to-face contact. It cooperates with local social services and specialized agencies for crisis intervention and referral when needed.