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Lisboa Portugal

Principal Consultant

Apparel / Fashion

Why have I become a Call Center, Contact Center and Communication Center (CC) Business Developer? Because I'm passionate about customer communication and relationship. I was born in 1965 and I started working in 1988 as a Sales and Direct Marketing Consultant. I began to focus my career on CC activities in 1997, with responsibilities in creating new ways of communication, improving interaction results effectiveness and building relationships with customers. Since then, in that assignment, I became involved in developing communication operations for both private companies and public institutions and have had the opportunity to take part in the largest and integrated multi-channel CC pr...