Personal Information
Organization / Workplace
São Paulo Area, Brazil Brazil
Occupation
Support Analyst / Process Analyst
Industry
Technology / Software / Internet
About
Deployment of Lean & GDF (Internal Program Best Practices IBM processes
grounded in ITIL and ISO27001) in technical and administrative areas, development
metrics, evaluation of performance and productivity, process modeling,
analysis for defect prevention and quality monitoring activities
aimed at eliminating waste, root cause analysis and productivity gains.
Support for all branches of America Customer Help Desk acting on the solution
incidents (Incident Management). Windows Server Support and Management: Active
Directory, Exchange, GPO, DNS, IIS, DFS, Backup. Creating MSI packages and
Login Script packages distribution.
Creating Windows Image: ImageX, MDT (Microsoft Deployment T...
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