Donna Cutting, CSP is the President & CEO of Red-Carpet Learning Systems, a consulting firm which teaches leaders how to engage employees to deliver world class customer service. They focus on the basics of customer service and customer experience innovation through keynotes, books, training, consulting, coaching and other tools. Donna is the author of "The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service" published by Wiley. Red-Carpet Learning Systems is based in Asheville, NC where Donna lives with her husband Jim and their Maltese dog Snowball.
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donna cuttingcustomer service; employee engagement; customer ex
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