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Northampton, United Kingdom United Kingdom

Enabling Service and Operational Excellence | Service Improvement Strategist and Thought Leader | "Godfather"​ of ITIL

Technology / Software / Internet

Co-founder and Strategic Director of IT Service Management (ITSM) for Marval Group, an award-winning, UK-headquartered company with customers and operations around the globe. A straight talking, pragmatic and globally respected industry figure. Affectionately known as the "Godfather of ITIL”, I am one of few people to have received the International itSMF Lifetime Achievement Award. Since its infancy I have helped to formalize and professionalize ITSM, including co-authoring:- - ITIL ® (Global ITSM good practice guidance) - ISO/IEC 20000 (Global ITSM standard) - BS 15000 (British ITSM Standard) - Service Desk Institute Good Practice Guidance - World's first MSc in ITSM (University of ...