Co-founder and Strategic Director of IT Service Management (ITSM) for Marval Group, an award-winning, UK-headquartered company with customers and operations around the globe.
A straight talking, pragmatic and globally respected industry figure. Affectionately known as the "Godfather of ITIL鈥�, I am one of few people to have received the International itSMF Lifetime Achievement Award.
Since its infancy I have helped to formalize and professionalize ITSM, including co-authoring:-
- ITIL 庐 (Global ITSM good practice guidance)
- ISO/IEC 20000 (Global ITSM standard)
- BS 15000 (British ITSM Standard)
- Service Desk Institute Good Practice Guidance
- World's first MSc in ITSM (University of ...
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