ºÝºÝߣ

Johnson City, Tennessee Area United States

Owner & Knowledge Architect at APLOMET

Education

30 years of experience as an independent consultant, trainer, speaker & writer on quality management. Author of "Root Cause Analysis: The Core of Problem Solving and Corrective Action," (2009), and "Performance Metrics: The Levers for Process Management," (2013). Specialties: Process management, performance measurement, internal quality audit, root cause analysis