Operations Management – Day-to-day operations of the spa. Follow up reservations, up selling and crosseling.
Create and improve menus and pricing strategy, implement effective promotional startegies. Improve spa policies and practices by developing accurate job descriptions and high spa standards.
Financial Management Budgeting & Forecasting – Control ongoing service and product margin analysis to ensure profitability. Develop procedures for accurate inventory, control and monitoring. Manage staff and guest scheduling for maximum revenue generation and profitability, interpret financial reports and budgets.
Strategic Planning & Marketing Management – Develop spa marketing str...