Senior executive specialising in providing effective customer experience and engagement strategy, Programme and Product management. Focus on strategic consulting across all channels, developing service design programmes and delivering responsive projects and engagement campaigns.
Specialties: Skills Summary
Digital Programme and Product Management
Digital Product Strategy
鈥� Digital Strategy (B2B + B2C experience)
鈥� Omni channel audience planning and strategy
鈥� CX/UX Strategy
鈥� Social Media Strategy
鈥� Customer Acquisition and Retention strategy and implementation
鈥� Business Intelligence and Customer Insight
鈥� Web Analytic Consultancy
鈥� Integrated Campaign Strategy and Development
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