Visionary and goal-oriented IT Senior Manager with demonstrated experience in building service management strategy and moving the strategy to operational activities, tactical management of infrastructure, process improvement, and IT project management. Adept at developing great leaders, delivering exceptional customer service, troubleshooting, problem-solving and negotiating/determining needs. Reputation for strong work ethic, high positive energy level, easy to approach and shows a consistent commitment to organization success.
Specialties: Service Management, ITIL, LEAN, project management, operations management
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