Dedicated IT service delivery manager with 14 years in IT and 5 years of experience in IT Service Delivery and Application maintenance services. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
Particularly interested in IT service delivery and IT support management.
Specialties: IT Service Delivery Manager ,Customer Service Management
IT division Manager,ICT Manager, IT Manager,ITIL Specialist :
Expereince in developing risk mitigation plans, contingency plans, migration procedures, PKIs, SLAs and various performance reports.
To manage the IT department include staff appraisals, disciplining, ...
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