I have more than 15 years working in several Latin American countries as Business Developer; Principal Solutions Specialist; Project Leader and Consultant.
I’m responsible for assisting customers to generate initiatives to detect areas of opportunity and design plans to offer a positive, consistent, and brand-relevant customer experience across the different channels with focus on the digital: social, mobile, e-commerce.
These customers consider me as a trust advisor that provides them with knowledge to optimize their digital strategies. There is no one-size-fits-all strategy because different consumer expectations require differing experiences. And to understand them and empower them I u...