Purpose: Service Delivery Planning and Execution and Account Management for the Global Microsoft Systems & IT Infrastructure and messaging operation of Vodafone Group account. This covers managing huge systems with more than 400 servers and 200,000 users worldwide. Leading professional engineers working in different solution pillars including Authentication & Provisioning, Messaging, Cloud Computing, Mobile Push Mail and Blackberry. Service portfolio includes ITIL processes like Incident, problem, request fulfillment, event, change management, continual service improvement, using Microsoft technologies like Active Directory, Exchange, Lync and Blackberry
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