01/01/14
Greetings! My name is Yuriy Shevchenko and last 7 years of my life I devoted to IT-industry and CRM in particular. My core competences are customer relationship management (CRM) and business processes management (BPM) in banking, insurance and microfinance.
The most interesting task I had to cover was helping to create financial organization from scratch. Specifically by business processes elaboration and implementation.
Over the last years, multiple studies have shown than almost two-thirds of all CRM projects have either failed to live up to expectations or failed outright. For me it is not just about CRM software but client-centered ideology and defining customer鈥檚 need to f...
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