Results-driven, management executive with thirteen years experience in the BPO industry, including one year in start-up Recruitment Process Outsourcing (RPO), two years in training & development and eight years call center program management in high-volume international operations. Skilled in analyzing existing operations and implementing strategies, processes and technologies to improve performance, productivity and efficiency. Expert in facilitating change in workforce to support organizational operating, financial and quality objectives. Strong people management and strategic project management experience.
Specialties: - Outbound & Inbound Recruiting and Call Center Operations
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