A customer experience professional with a 360 degree view and experience in building and managing process improvement teams while leveraging analytics as an input to strategic decision making, CSAT & NPS surveys, service quality units, contact centers,. Widely experienced in handling customers, customer service and allied units across telecom, credit bureau, financial services organizations with global and national presence. An avid reader and a firm believer in learning never stops with zeal to read, interact, create and implement best practices across various industries to the current business situation.
Key Skills & Expertise
Analytics & Strategy, Operations Management, Advanced Excel...
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