NT Post Billing and document Solutions
- 1. Your transaction mail in good hands A more efficient process for both printed and digital transaction mail
- 2. Save time & money Error-free processing An efficient process Save time & money Flexible process Payments received more quickly Ideal transaction mail partner Digital & printed transaction mail Incoming & outgoing
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- 4. TNT Post Billing & Document Solutions Trends
- 5. Because you: Send and receive large numbers of documents Such as invoices, orders, policies, pay slips, statements and charges To and from consumers & organisations Through regular mail, email, websites and other channels And want to organise this more efficiently in order to save time & money We offer solutions for all you transaction mail: incoming, outgoing, Business-to-Business油and Business-to-Consumer Why choose TNT Post Billing & Document Solutions? Billing & Document Solutions Trends
- 6. Our solutions: TNT Post Billing & Document Solutions Outgoing Scanpost Connectivity (BtB) Incoming Printed Digital Mail Print Business Portal (BtB) Digital Invoicing (BtC) Billing & Document Solutions Trends
- 7. Trends Digitalisation Cost savings Technological developments Customer satisfaction Outsourcing Privacy & safety One-to-one marketing Archiving Billing & Document Solutions Trends
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- 9. Which solution is right for you? Print & Fulfilment: Safe & Reliable Full Colour: Make the most of your transaction mail Centralised Billing: Efficient international invoicing Digital Invoicing: Your payments received more quickly Business Portal: Give your customer the choice Additional service: Archiving
- 10. Which solution is right for you? Netherlands Type of transaction mail Solution International Printed Printed & Digital Digital B C B C & B B Digital Invoicing Business Portal Centralised Billing Print & Fulfilment
- 11. Your organisation Platform Your customers How it works Print & Fulfilment How it works Benefits Why TNT Post In practice Customers
- 12. Your organisation Platform Your customers Data How it works Print & Fulfilment How it works Benefits Why TNT Post In practice Customers
- 13. Your organisation Platform Your customers Data Mail How it works Print & Fulfilment How it works Benefits Why TNT Post In practice Customers
- 14. Your organisation Platform Your customers Data Mail Digital archive How it works Print & Fulfilment How it works Benefits Why TNT Post In practice Customers
- 15. Your benefits Experienced and reliable partner Access to highly flexible capacity Economies of scale on postage, purchase and printing materials ISO certified processes Office space, personnel and hardware savings Allows you to focus on your core business Access to the latest technologies Better insight into the process and total document costs Print & Fulfilment 6 days a week, 24 hour a day capacity How it works Benefits Why TNT Post In practice Customers
- 16. Why choose TNT Post? Large capacity 1 billion prints / 400 million mail packs every year 550 employees / 4 locations Quality & reliability The latest technology and specialised knowledge Fallback arrangements / Back-up locations Secure processing location NEN-EN-ISO 9001:2000, OHSAS 18001 Occupational Health and Safety, Investors in People, ISO 14001 Environmental, ISO 27001 Information Security Service Account Manager and Logistics Account Manager Print & Fulfilment How it works Benefits Why TNT Post In practice Customers
- 17. In practice Print & Fulfilment Triodos Bank: The only independent sustainable bank in the Netherlands Savings, payments, PIN payments, investments, mortgages and online banking 130,000 customers 500 employees worldwide Branches in the Netherlands, Belgium, United Kingdom, Spain and Germany Active in 30 developing countries Outsourcing of our account statements takes place quickly, safely and meticulously. We experience an average annual growth of 30%, with corresponding growth in our account statement flow. We need a partner who can handle this scale size. How it works Benefits Why TNT Post In practice Customers
- 18. Our Customers How it works Benefits Why TNT Post In practice Customers
- 19. Your benefits Clearer message Improved appearance and image Higher level of response Gives your document added value Fewer queries from customers, therefore less pressure on call centre Faster payments by customers Full Colour Increase the effect of your transaction mail Benefits In practice
- 20. In practice: Full Colour Colour accent reminder study for REAALVerzekeringen (insurances) Study was conducted by REAAL Verzekeringen and TNT Post from September 2008 to March 2009 External call centre provided call script and called customers Average of 70% of respondents stated that the colour accent caught their attention 10% more reminders were paid Colour reminders resulted in significant savings over the course of three months Customers indicate that the red colour compels them to pay more quickly. External call centre employee I see no negative connotation to the red colour in the reminder. In fact, it gives it a more clear and modern look. Customer of REAAL Verzekeringen Benefits In practice
- 21. Your benefits Economies of scale on printing and distribution More control and flexibility with one partner for the whole of Europe Puts you in a better position to cover peak times Easy to make adjustments to your corporate identity No new contracts are required if you expand further on an international scale Access to the latest technologies Centralised Billing Possibility to expand to E-billing Benefits In practice
- 22. Centralised Billing Benefits In practice
- 23. How it works Benefits Why TNT Post In practice Customers Your organisation Platform Your customers How it works Digital Invoicing
- 24. How it works Benefits Why TNT Post In practice Customers Your organisation Platform Your customers Data How it works Digital Invoicing
- 25. How it works Benefits Why TNT Post In practice Customers Data Bank environment Your organisation Platform Your customers How it works Digital Invoicing
- 26. How it works Benefits Why TNT Post In practice Customers Data Bank environment Digital archive Your organisation Platform Your customers How it works Digital Invoicing
- 27. How it works Benefits Why TNT Post In practice Customers Bank Portals Consumers Biller Service Providers Senders The chain Digital Invoicing
- 28. Your benefits Cost advantages Cost savings on printed documents Fewer payment errors Shorter actual payment period More efficient cash management & fewer reminders Fewer calls in response to bills Marketing advantages Targeted customer communication using click-through to your website Customer satisfaction Innovative communication medium Cross-selling and up-selling support Digital Invoicing Digital Invoicing means cost savings and more convenience for your customers How it works Benefits Why TNT Post In practice Customers
- 29. Consumer benefits Convenience: No more retyping acceptgiro slips Fast payment with one mouse click Single location: All financial documents together Accessibility via the Internet anywhere, any time Archive: No more misplacing/losing important mail More control Digital Invoicing How it works Benefits Why TNT Post In practice Customers
- 30. Why choose TNT Post? Digital Invoicing The organisation: Initiator of this product (2001) Professional project organisation with in-house consultancy ICT: Safety and stability are prioritised Our solution: Live in only 3 weeks with Nota XM Web-based validation tool Communication support: Communication plan & examples Own initiatives How it works Benefits Why TNT Post In practice Customers
- 31. In practice Digital Invoicing VGZ can rightfully be called a pioneer . When TNT Post introduced the Privver digital mailbox a few years back, this major health insurer was one of the first subscribers. VGZ has experienced the further development of the digital mailbox and introduction of digital invoicing at Rabobank from close by and has seized the opportunity to expand and professionalise its own digital services. How it works Benefits Why TNT Post In practice Customers
- 32. Our Customers How it works Benefits Why TNT Post In practice Customers
- 33. How it works The Business Portal Your organisation Platform Your customers How it works Benefits Why TNT Post? In practice
- 34. How it works The Business Portal Your organisation Platform Your customers Data How it works Benefits Why TNT Post? In practice
- 35. How it works The Business Portal Your organisation Platform Your customers Data E-mail How it works Benefits Why TNT Post? In practice
- 36. How it works The Business Portal Your organisation Platform Your customers Data Portal How it works Benefits Why TNT Post? In practice
- 37. How it works The Business Portal Your organisation Platform Your customers Data Data How it works Benefits Why TNT Post? In practice
- 38. How it works The Business Portal Your organisation Platform Your customers Data Mail How it works Benefits Why TNT Post? In practice
- 39. How it works The Business Portal Your organisation Platform Your customers Data Mail Digital archive How it works Benefits Why TNT Post? In practice
- 40. Benefits For you: Savings on production and postage costs Self-service model A single reliable partner for sending and conversion No need to invest in the latest technologies Economies of scale For your customers: They choose how they receive their transaction mail They choose the format (PDF, XML, etc.) All documents can be viewed, downloaded, forwarded and archived using one application The Business Portal Send your documents using the format desired by you and your customers! How it works Benefits Why TNT Post? In practice
- 41. Why choose TNT Post? Business Portal Partner for all your messages All message exchanges with a single partner Comprehensive e-invoicing solution (all possible delivery channels) Flexible solution (all possible file formats) Self-service Establish archive and delivery profile Set up customer groups, edit message texts, define reports Additional functions Track & Trace, dispute settlement, payment option, multiple languages Integration into My environment How it works Benefits Why TNT Post? In practice
- 42. In practice TNT Express Germany sends thousands of invoices to customers daily. The Business Portal provides it with a central and integral self-service solution all in one. Company customers and employees can access the Business Portal and find, view, print and download documents anywhere and at any time. The moment we receive a new invoice file from TNT Express Germany, customers can be alerted by email or text message. Not only is this both environmentally and customer-friendly, but also highly cost-efficient. The Business Portal How it works Benefits Why TNT Post? In practice
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- 44. Which solution is right for you? Scanpost: Access your mail digitally from any location Connectivity: Direct link to your suppliers Additional service: Archive
- 45. Which solution is right for you? Incoming Solution Printed Digital Digital Digital Connectivity Scanpost
- 46. How it works Scanpost Your customers / suppliers Platform Your organisation Benefits How it works Why TNT Post? In practice
- 47. How it works Scanpost Benefits How it works Why TNT Post? In practice Mail Your customers / suppliers Platform Your organisation
- 48. How it works Scanpost Benefits How it works Why TNT Post? In practice Mail Data Your customers / suppliers Platform Your organisation
- 49. How it works Scanpost Benefits How it works Why TNT Post? In practice Mail Data Digital archive Your customers / suppliers Platform Your organisation
- 50. Your benefits More efficient use of personnel Time and cost savings Archive functionality Greater control and transparency Simple internal processing and distribution No need to invest in scanners or software Scanpost Benefits How it works Why TNT Post? In practice Access your documents anywhere, any time
- 51. Why choose TNT Post? We are already a link in the chain Safe and reliable Fast processing Delivered digitally by noon / PO Box mail delivered between 8:15 a.m. and noon No delays for non-scannable mail Implementation Can be implemented in steps with a convenient price per item Functionalities Track & trace documents Usage and continuous development of several scanning software programmes Scanpost Benefits How it works Why TNT Post? In practice
- 52. In practice: Scanpost Benefits How it works Why TNT Post? In practice Wehkamp.nl Dutch market leader in home shopping 80% of turnover from online sales 1.3 million regular customers 4.1 million shipments per year 50,000 items in product range The result produced by Scanpost is a very efficient pile of mail. Digital, and what's more: received a day earlier. Jan Stoeten, Wehkamp.nl Water Board Tax Unit of Waterschapsbedrijf Limburg (Limburg Conservancy Company): 1 million taxpayers 120,000 responses by mail 70 employees within the Unit / Total staff of 220 Collaboration group comprising 3 water boards and 2 municipalities 2 core tasks: purifying wastewater and levying/collecting taxes "The lead time has been shortened greatly and we no longer need to take peak times into account!"
- 53. How it works Connectivity Your organisation Platform Your suppliers Benefits How it works Why TNT Post? In practice
- 54. Order from ERP-system Your organisation Platform Your suppliers How it works Connectivity Benefits How it works Why TNT Post? In practice
- 55. Order from ERP-system ERP-system Your organisation Platform Your suppliers How it works Connectivity Benefits How it works Why TNT Post? In practice
- 56. Invoice from ERP-system Your organisation Platform Your suppliers How it works Connectivity Benefits How it works Why TNT Post? In practice
- 57. How it works Connectivity ERP-system Invoice from ERP-system Your organisation Platform Your suppliers Benefits How it works Why TNT Post? In practice
- 58. ERP-system Invoice from ERP-system Digital archive Your organisation Platform Your suppliers How it works Connectivity Benefits How it works Why TNT Post? In practice
- 59. Model zonder intermediair Buyers Suppliers Before & After Connectivity Benefits How it works Why TNT Post? In practice
- 60. Your benefits Flawless exchange of electronic documents in ERP-systems No standardisation problems Less chance of errors due to automated data entry Minimisation of error percentage in order processing Improved processes due to optimal quality of information Excellent basis for a successful relationship between buyer and supplier Connectivity Information can be converted into any format desired Benefits How it works Why TNT Post? In practice
- 61. Why choose TNT Post? Connectivity Quality and reliability Years of experience (since 2002) with a wide range of data formats Large-scale network of buyers and suppliers TNT uses the same service as both a buyer and supplier Professional project organisation and in-house consultancy More than just a standard application ... Standard application with extensive functionality, resulting in relatively low implementation costs and numerous options Project approach with applications, formats and step-by-step plan for connecting suppliers digitally quickly Benefits How it works Why TNT Post? In practice
- 62. In practice Connectivity No more individual order forms, lost invoices or separate ordering procedures for every supplier. Sounds almost too good to be true! Even better would be if you could monitor exactly how much you order from every supplier and have invoices entered into your administrative system immediately after approval. AVR-Van Gansewinkel, a major waste processing company, is well on its way to achieving this. Benefits How it works Why TNT Post? In practice
- 64. How it works A secure and managed computer environment for storing and retrieving digital information Functionalities Fully integrated ASP service with storage, hosting, archiving and retrieving On-demand access (with call centre, for instance) 24-hour-a-day online access No software installation required at workplace or call centre/customer/back office infrastructure User-friendliness and reproduction of printed documents Fully secure production environment with BS7799 certification Old electronic archives can also be included Archive How it works Benefits
- 65. Your advantages Savings on operational costs, storage space and archive systems Lower archive management costs (fte) Increased efficiency within your organisation No need to invest in specialist knowledge or resources Improved cash flow Better quality contact with customers (consumers/end users) Archive The archive helps you improve your contact with customers How it works Benefits
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