I've worked at all levels of the customer lifecycle, from sales and presales, to services, consulting and training to support and call centre management. I have experience in large organisations such as Apple and British Telecom as well as in start-ups and in government. I have worked in the US and most European countries. I have set up offices and companies in Belgium, the UK, The Netherlands, the US, France, Germany and Scandinavia.
As a consultant I have been working for different levels of the Belgian government helping with internet projects, online strategy and process reengineering. Other customers include NGO's and Non profits in the Cultural and media fields and companies of al...
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