I have been in the Information Technology industry since 1990, with lots of experience in product and solutions development, sales and marketing, IT service management, and general management.
• Love for developing tech solutions and new service offerings
• Consultative sales practitioner
• Experienced entrepreneur able to deal with all levels of a client organization
• Hands-on technical manager
• Writer with an internationally published book on IT management
• Keen appreciation for user experience design
• Technical writing and presentation skills
• Highly technical education background
My specialties include: ITIL, ITIL V3, MOF, MSF, IT Service Management, instructional design using ...