Personal Information
Organization / Workplace
Lisbon Area, Portugal Portugal
Occupation
Consultant / Trainer / University Teacher / Author/Especialista em Ciências Empresariais e Ciências
Industry
Apparel / Fashion
Website
About
Management consultant in the areas of Reegineering, Electronic Records Management and Workflow, CRM / Relationship Marketing, Database and Direct Marketing, E-Business, E-Marketing, Information Systems and IT Service Management ITIL and ISO 20000.
Trainer in the same areas of consulting.
University teacher at IPAM, INP, ISG, ISGB, ISEC and ISEG/IDEFE
Writes for the Expresso newspaper.
Author of the books E-Business, CRM and E-Empresa.
Author of the e-books "Gestão Documental e Workflow" and "Inovação em LogÃstica".
Contact Details
![F ferrão apresentação 9 10-2011 [modo de compatibilidade]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)