ºÝºÝߣ

Vimodrone Italy

Management Consultant

Electronics / Computer Hardware

I managed a very wide network of customer service centers in Italy. The main aim was to get high customer satisfaction level and manage the profit and loss of the Service Division. I was responsible of Quality System of the company. I know very well Project Management tools and Business Process Reengieenering. I set up some very successful service marketing initiatives. I have experience in the CRM outsourcing projects and customer loyalty program. I was an executive in Samsung Electronics Italy and I am able to manage all activities of Customer Service. I co-founded a web company in UK, Doxmart Ltd, and I am in charge for the operations and finance. In the same time I am an ind...