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decision support system decision making information technology case study iso/iec 27001 information security management cybersecurity information system cloud computing networking multi-criteria decision making model ahp risk breakdown structure data warehouse customer relationship management system simulation tata kelola keamanan informasi iso/iec 27005 data mining markov chain structural equation modelling survival analysis timeseries analysis devops amazon web services aws training workshop serverless app engine google secure socket layer analytical hierarchy process simple additive weighting collaboration nemawashi delphi technique nominal group technique brainstorming random number monte carlo decision tree decision table