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Build a Bigger & Better Doc Team

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A lightning talk on how Salesforce grew its Documentation and User Assistance team from three to nearly 150+ writers. Delivered at Write The Docs San Francisco.

Build a Bigger & Better Doc Team
Gavin Austin
Principal Technical Writer
gaustin@salesforce.com
@GavinAustinSays
Write The Docs San Francisco

1. It’s not about the tools, it’s about
the people.

2. Transparency fosters trust and
creativity.

3. A clear career path motivates
everyone.

4. Training creates team cohesion.

Build a Bigger & Better Doc Team

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Build a Bigger & Better Doc Team

1. Build a Bigger & Better Doc Team Gavin Austin Principal Technical Writer gaustin@salesforce.com @GavinAustinSays Write The Docs San Francisco

2. 1. It’s not about the tools, it’s about the people.

3. 2. Transparency fosters trust and creativity.

4. 3. A clear career path motivates everyone.

5. 4. Training creates team cohesion.