Managing and creating insight from social media reporting around content and listening reports. Liaising with business units to provide support and guidance to achieve purpose, goals and objectives.
Further developing the framework to deliver on our social ambition and ensuring we evolve to industry and consumer opinions.
I also look after governance and compliance within social media and managing crisis situations to develop our relationships and mitigate against incidents or themes that we need to be aware of.
Implementing new tools and steering innovation across the company to achieve an enterprise wide approach from a decentralised perspective.
Key Achievements
鈥� Developed the...
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