Personal Information
Organization / Workplace
Milan Area, Italy Italy
Occupation
Co-founder & CEO | Vivocha.com
Industry
Technology / Software / Internet
Website
About
Gianluca has over 20 years of experience in the ICT industry, developing markets for various companies in Italy and Europe.
As a result, he built relationships with key-users, system integrators, technology distributors and major vendors in this market beside gaining very deep technology understanding.
The ICT Market, still remaining very technical and complex, nowadays requires know-how about the market's business dynamics and more importantly the ability to provide Consultative / Solution sales and position the offer in the right level of the customer's structure.
Perceived as a forerunner and a source of new ideas, Gianluca brings his strong analytical skills and expertise in busin...
Contact Details
Tags
crm
contact center
cim
vivocha
click 2 call
live chat
chat
callbacks
call me now
center
contact
multimedia
customer interaction management
2.0
customer service
web
online customer service
banking
bank
sales
customer
brand
communities
cem
cops
interaction
strategy
on-line
sfa
marketing
multicannel
customer relationship management
customer experience
online engagement
proactive engagement
customer interaction
real-time customer interaction
call center
videochat
video chat
video call center
digital
voice over ip
hybris
online support
analytics
reporting
ivr
cum
speech
campaign management
See more