Personal Information
Organization / Workplace
Milan Area, Italy Italy
Occupation
Co-founder & CEO | Vivocha.com
Industry
Technology / Software / Internet
Website
About
Gianluca has over 20 years of experience in the ICT industry, developing markets for various companies in Italy and Europe.
As a result, he built relationships with key-users, system integrators, technology distributors and major vendors in this market beside gaining very deep technology understanding.
The ICT Market, still remaining very technical and complex, nowadays requires know-how about the market's business dynamics and more importantly the ability to provide Consultative / Solution sales and position the offer in the right level of the customer's structure.
Perceived as a forerunner and a source of new ideas, Gianluca brings his strong analytical skills and expertise in busin...
Contact Details
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crm
contact center
cim
vivocha
click 2 call
live chat
chat
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center
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multimedia
customer interaction management
2.0
customer service
web
online customer service
banking
bank
sales
customer
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communities
cem
cops
interaction
strategy
on-line
sfa
marketing
multicannel
customer relationship management
customer experience
online engagement
proactive engagement
customer interaction
real-time customer interaction
call center
videochat
video chat
video call center
digital
voice over ip
hybris
online support
analytics
reporting
ivr
cum
speech
campaign management
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