As a junior consultant in a pharmaceutical company at the beginning of my career, I was challenged to address my first 'real' business issue effectiving people's ability to perform. I'd studied and written papers on it, but this was for real. As I began untangling what felt like a complicated hairball, gathering facts and listening to those involved, the solution emerged clear and strong. I knew then I'd found my niche in helping people and organizations achieve their goals. The academics call it learning and organization development...I call it common sense, problem solving, relationship building, and focusing on the end game.
Since then, I've focused on growing as a results-oriented l...
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