cultivate design for delight thinking within organizations; foster deep customer empathy; energize interaction, visual, and information design functions; nurture disruptive innovation; build cross-functional teams; recruit and mentor creative talent
Specialties: People management; Change management; Building user experience teams from scratch; Cross-functional team-building and project management; Customer research, profiling, personas; Usability testing; Software prototype testing; Web design; User interaction design; Visual design; Multi-site management; SaaS, Mobile, Desktop
Iterative design and testing; Agile