I’ve been riding technology waves, focusing on interactions between people and technology and building solutions that create value not just today but also tomorrow. I built a high volume transactional service that changed medical residency recruitment and introduced web services to thousands of hospitals. I applied lessons in web self-service to develop a successful multi-channel marketing, communications and publishing program--increasing sales and adoption.
After 9/11, I moved to the public sector to define and run new media for the U.S. Department of Homeland Security. We evolved from simply serving information to providing timely, data-driven customer engagement. The innovations in b...