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Usability Testing
Usability Testing
Our expectations are often wrong.
Usability Testing
Usability testing – [...] In a typical 
performance test, users perform a variety of 
tasks with a prototype (or an operational 
system) while observers note what each 
user does and says and performance data 
are recorded. 
usability.gov
Usability Testing
You should know 
● Your business 
● Your target audience 
○ Goals 
○ Tasks 
○ Context of use 
● What you want to find out
What you need? 
● What to test 
● Test plan (script, measures and rules) 
● Participants 
● Facilitator 
● Observer 
● Chocolate
Welcome and prepare participants for their 
test session, explain the purpose and 
explain the roles during the session. 
usability.gov → Templates & Documents
Remember!!11 
● Ask open questions (What? When? Why?) 
● User should thinking aloud 
● Test real scenarios
Usability lab – a space designated for 
conducting usability tests by observing user 
interactions with a system and recording 
their activities. Additional observers may be 
present or may observe via two- way mirrors 
or video streaming in another room. 
usability.gov
Usability Testing
Usability Testing
Usability Testing
“You can see a lot just by watching” 
Yogi Berra
Nuga Info Paper Prototyping 
Photos by Gleb Revkov
Speed Typing Prototype Testing 
Photos by Alexander Arbuzov and Denis Kaibagarov 
https://itunes.apple.com/lv/app/speed-typing/id903146921?mt=8
E-pizza Usability Testing 
● Target audience: 
○ Age: 20–55 
○ Gender: M+Ж 
○ Location: Riga 
● Goals 
○ ... 
● Tasks: 
○ ...
www.cilipica.lv Usability Testing
www.cilipica.lv Usability Testing
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Usability Testing

  • 3. Our expectations are often wrong.
  • 5. Usability testing – [...] In a typical performance test, users perform a variety of tasks with a prototype (or an operational system) while observers note what each user does and says and performance data are recorded. usability.gov
  • 7. You should know ● Your business ● Your target audience ○ Goals ○ Tasks ○ Context of use ● What you want to find out
  • 8. What you need? ● What to test ● Test plan (script, measures and rules) ● Participants ● Facilitator ● Observer ● Chocolate
  • 9. Welcome and prepare participants for their test session, explain the purpose and explain the roles during the session. usability.gov → Templates & Documents
  • 10. Remember!!11 ● Ask open questions (What? When? Why?) ● User should thinking aloud ● Test real scenarios
  • 11. Usability lab – a space designated for conducting usability tests by observing user interactions with a system and recording their activities. Additional observers may be present or may observe via two- way mirrors or video streaming in another room. usability.gov
  • 15. “You can see a lot just by watching” Yogi Berra
  • 16. Nuga Info Paper Prototyping Photos by Gleb Revkov
  • 17. Speed Typing Prototype Testing Photos by Alexander Arbuzov and Denis Kaibagarov https://itunes.apple.com/lv/app/speed-typing/id903146921?mt=8
  • 18. E-pizza Usability Testing ● Target audience: ○ Age: 20–55 ○ Gender: M+Ж ○ Location: Riga ● Goals ○ ... ● Tasks: ○ ...