- Facilitating project communication to Product Managers, design and development throughout all phases of the project
- Have undergone training with HFI, Proof (Lean UX) and IIT B (Creative Thinking and Problem Solving)
- Continually evaluate/monitor industry best practices to enhance experience for advancement
- I proactively analyze and come up with new ideas to implement, when the old ideas fail to give a desired result. Thus, tactfully lobby for the best solution.
- Adopted a more customer focused business strategy
- Understanding the customer and their issues by analyzing the touch points of the existing system by creating Customer Journey Map and story board,...
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