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Reflections on Leadership

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Current - Young Professionals Network
Current - Young Professionals Network

Presented by John McHugh, manager of corporate communications, leadership development and training, Kwik Trip, Inc. Regardless of your role, what are people, customers and visitors looking for in you? What is the workplace culture you have created with your team that leads to success? Creating a mission driven culture with compassion and trust turns satisfied customers into loyal customers. Their loyalty means they will give you positive word-of-mouth advertising that cant be beat. In addition, if the work we do is tied into a purpose beyond profits our job satisfaction increases substantially. Join John McHugh as he explores the role you play in your organizations success and how you can find the key people to help you achieve that greatness. His examples and stories are ones that you wont forget.

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REFLECTIONS ON LEADERSHIP Kwik Trip John McHugh
PURPOSE, COMPASSION AND TRUST
PURPOSE For, in the end, it is impossible to have a great life unless it is a meaningful life. And it is very difficult to have a meaningful life without meaningful work. Perhaps, then, you might gain that rare tranquility that comes from knowing that youve had a hand in creating something of intrinsic excellence that makes a contribution. Indeed, you might even gain that deepest of all satisfactions: knowing that your short time here on this earth has been well spent, and that it mattered. Jim Collins, Good to Great
Reflections on Leadership
CUSTOMER LOYALTY (VERSUS SATISFACTION) 65-85% of customers who defected to competitors described themselves as satisfied just before they jumped. If youre only satisfying them youre simply meeting their expectations. You are not doing anything to bring them back.
LOYALTY IN RELATIONSHIPS
CELEBRATE THE STORIES Tell, celebrate and reward the great stories The limbic brain versus the cerebral cortex 14 stories in 2004 956 stories in 2014
TRUST IN RELATIONSHIPS Integrity is what you do when no one is watching Ethics training. I would have guessed that from you - Reputation Honesty in words in Antigo The Need to Belong
CUSTOMERS DONT COME FIRST My supervisor, or someone at work, cares about me as a person. Q12 Mildreds Empathy

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Reflections on Leadership

  • 3. PURPOSE For, in the end, it is impossible to have a great life unless it is a meaningful life. And it is very difficult to have a meaningful life without meaningful work. Perhaps, then, you might gain that rare tranquility that comes from knowing that youve had a hand in creating something of intrinsic excellence that makes a contribution. Indeed, you might even gain that deepest of all satisfactions: knowing that your short time here on this earth has been well spent, and that it mattered. Jim Collins, Good to Great
  • 5. CUSTOMER LOYALTY (VERSUS SATISFACTION) 65-85% of customers who defected to competitors described themselves as satisfied just before they jumped. If youre only satisfying them youre simply meeting their expectations. You are not doing anything to bring them back.
  • 7. CELEBRATE THE STORIES Tell, celebrate and reward the great stories The limbic brain versus the cerebral cortex 14 stories in 2004 956 stories in 2014
  • 8. TRUST IN RELATIONSHIPS Integrity is what you do when no one is watching Ethics training. I would have guessed that from you - Reputation Honesty in words in Antigo The Need to Belong
  • 9. CUSTOMERS DONT COME FIRST My supervisor, or someone at work, cares about me as a person. Q12 Mildreds Empathy