Executive Director & Founder Telstra Digital - Founder UBank
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Technology / Software / Internet
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Established Telstra Digital which is accountable for the design, build and operations of digital sales & service channels, incl. web, mobile apps, social, CrowdSupport, live chat, Telesales. Digital channels have quickly become Telstra's largest customer contact method and now account for over 50% of all customer service transactions, reducing cost and improving customer experience.
Established Digital First, Telstra's enterprise wide digitisation program, building a multi-channel digital eco-system for all customers and employees, incl. our retail stores, contact centres, field technicians, as well as the digitisation of our products and processes.
Some of this work is published here h...
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ubankbankingschenkelgerd schenkelnational australia bankonline bankdigitaltelstraaustralianabdirect bankinnovationinternetfinancial servicesinternet bankfinancegerdmediasocialsocial mediamarketingfstconferenceafrcrmleadershipopen innovationinnovation exchangebank 20onlinealumniretailthe boston consulting groupbcginterviewwebweb 20afscfuture of bankingdirect banking strategyonline banking
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