George is a Research Director at Gartner and an experienced practitioner in business and IT operations. He is a prolific author and speaker, and has consulted and conducted training on regulatory compliance, IT Governance, and process improvement in the U.S., Australia, New Zealand and China. Publications include co-authorship of "The Phoenix Project", The Visible Ops Handbook", Visible Ops Security and "Information Security Governance".
George holds an MBA from Notre Dame, a BA in Materials and Logistics Management from Michigan State University and an honorary degree from Konan Daigaku in Japan. He is a ITIL Service Manager, TOCICO Jonah and a Certified Information Systems A...