Seasoned Organizational Change agent focused on business performance improvement by developing and delivering transformation strategies in global environments and Regional Fuctions for Latin America. Proven experience positively impacting company’s financial statements by managing efficiently enterprise SERVICE OPERATIONS and STRATEGIC PROJECT MANAGEMENT.
Currently holding the Project Management (PMP®) and Organizational Change Management (Prosci®/ADKAR) certifications.
Methodologies: BPMn, IDEF0, ASAP, Six Sigma, ADKAR, SCRUM/Agile, PMBOK, OPM3, P3M3, MAAGTIC-SI
Industry experience comprises:
CitiBanamex, HSBC LatAm (12 countries), UBS Bank, Banco Compartamos, AIG, AXA, Grupo PROTG ...