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Guildford, United Kingdom, Surrey United Kingdom

UKI Comms Lead for Salesforce/Social Customer Care/Social CRM, IBM | Huff Post Top 100 Most Social #CustServ Pros

This is a work in progress and something I have been meaning to do for awhile. This was inspired by a post by @fransgaard, which made me realise that my summary was simply a reflection of the trappings of what I have done and achieved, rather than really trying to encapsulate what it is that makes me - me. I feel privileged that my career has co-incided with the emergence of social, and as such the last few years have definitely been a period of exploration for me. A period in which so much is being re-examined and re-engineered: the way we work, the way we communicate, the fact that each one of us has the possibility to create, curate and share content at any time - something that simpl...