9+ years of professional experience in IT, BFSI, Healthcare, Payments industry with a focus in implementation, program management and operations.
路Understand the business processes and functionality and translate them to scope of work document, functional and technical requirement specifications and solution architecture
路Customer communication, problem resolution, escalations handling.
Handled customers like Boston Scientific Health care, ICICI Bank,ICICI Lombard, 3i-infotech, Replicon, CIO etc.
路Vast experience in managing multiple countries localized implementations and support operations across 8 countries in Galway, Australia,Quincy,Natick,new zealand,Europ etc.
路Hands on ...
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