• Develop checklists, Standard Operating Procedures, and other organizational tools to assess, measure, and verify the quality standards of services provided to the customer
• Familiar with ISO 9001-2008 and TL9000 Quality standards
• Conduct periodic audits of personnel, procedures, operations, and scheduled and random onsite inspections,
• Developed, coached and managed a team of diverse engineers and technicians while fully integrating quality assurance manufacturing engineering and mechanical engineering disciplines into one customer focused team
• Created and maintained quality objectives, numerically measured goals and tracking systems that improved customer satisfactio...