鈥� Over nine years of hospitality experience, both in operations and training, (local and international), and in various organizations and diverse cultures. Gained foreign experience while living and working in the United States, and studying in Switzerland.
鈥� Promoted as Overnight Manager within three months of joining the hotel. Achieved highest score in Eliot guest satisfaction index survey multiple times.
鈥� Supervised the training and development of 10-12 front office staff (Front Desk, Bell Desk, Night Audit), and supported the Front Office Manager.
鈥� Undertook and successfully implemented a new property management software system; developed the Standard Operating Procedures (SOPs) fo...
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