Over 2 years of IT & ITES experience specialized in providing technical, production and application support to clients using MySQL, HTML, CSS, XML, while working on an UNIX platform.
Extensively involved in email, phone and production support to clients on an e-commerce website and developing robust solutions with the internal development teams.
Possess good communication & client appeasing interaction skills.
Worked on various functions including advising clients on various issues, analyzing client requirements, validation of functionality, troubleshooting of assigned tickets and documenting as per requirement.
Experience in E commerce domain.
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