* Troubleshoot and resolve service impairments related to; roaming (domestic and international), transport services (LEC, Long distance), network hardware & software faults (both switch and cell), translations, and voice and data network elements.
* Responsible for the analysis and resolution of customer impacting faults in the Verizon Wireless network.
* Troubleshoot call and digit-by-digit routing translations as well as dialing plans
* Compiling and analyzing data, creating reports, providing information and recommendations regarding function specific policies; tracking of processes & activities.
* Handle multiple priorities simultaneously and Provide technical/analytical support to...
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