1. MANAGE CONTACT CENTRE OPERATION
2. MONITORING ALL CLIENT SLA & KPIs TO ENSURE
ADHERENCE 3. ENSURE ADEQUATE RECRUITMENT .
TRAINING & SCHEDULING OF ALL CONTACT CENTRE
STAFF 4. MONITORING OF ALL OUTSOURCED SERVICE
PROVIDERS 5. FORECASTING, MONITORING OF
SCHEDULED WORKFORCE VIS A VIS CALL VOLUME
AND TRAFFIC PATTERNS
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
