Mirabelli

Jul 21, 2011Download as ppt, pdf

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Tony Mirabelli argues that food service jobs require complex language and literacy skills that are often overlooked. He notes that waiters and waitresses must understand genres like menus and be able to "read" customers in order to meet their needs. Mirabelli also discusses how meaning is socially embedded in restaurant interactions based on power dynamics between customers and staff. He aims to bring awareness to the unrecognized literacies of food service work.

Business Technology

“ Learning to Serve: The Language and Literacy of Food Service Workers.” Tony Mirabelli

How does Mirabelli “enter the conversation”? Establish territory Establish niche Occupy niche

So, what is his argument? “ there is complexity and skill that may go unnoticed by the general public or institutions such as universities” (668). “ relatively little specific attention and analysis have been give[n] to the literacy skills and language abilities needed to do this work” (669). Waiters and waitresses in a diner

Multiliteracies Turn to someone next to you. Together, define “multiliteracies” in your own words.

Is it a discourse community? Goals Intercommunication Participation Lexis Genres Expertise

Genres: The Menu Why does Mirabelli focus on the genre of the menu? Is it an effective focus for him as he attempts to answer his research question? Why or why not?

Reading Customers What does it mean to “read” a customer? What are the consequences of not being able to “read” a customer? (think about Al, or John’s “hi - sure - NO, I got it” (683)).

Can you read a customer? Waiter Customer with a specific issue Waiter wins if he/she figures out what the issue is Customer wins if the waiter can’t guess

Socially Embedded Meaning Mirabelli writes that “the meaning of words in a menu are embedded in the situation, its participants, and the balance of power and authority” (678). What does this mean? Examples from our game; from Mirabelli

Rhetorical situation…again? How is Mirabelli’s claim that literacy is “embedded in social practice” (670) similar to Grant-Davie’s discussion of rhetorical situation?

Rhetorical situation and socially embedded meaning Rhetor Waiter Audience Customer Exigence To get a good tip, satisfy the customer’s “private appetite” (675) Constraints Limitations of the restaurant, how busy it is, how much info is on the menu, etc.

What about you? What kinds of “multiliteracies” are required in your community? Do you now or have you ever participated in a discourse community that is strongly stereotyped in some way? What are the stereotypes? Do the “multiliteracies” required in the community help to refute those stereotypes?

Authority Mirabelli talks briefly about issues of authority, suggesting that waiters and waitresses can gain a degree of control over their customers by using “magic words,” and knowing how to read their customers. Do you agree or disagree with his claim? In what ways do these workers have authority? Are there contexts in which they might lose some of their authority?

Here are potential responses to the questions about Mirabelli's article: 1. Members of Lou's diner like Harvey have to manage literacies related to different customer groups - reading customers from different cultural/linguistic backgrounds and adapting their language appropriately. 2. Managing these multi-literacies could be more difficult than expected because workers have to quickly read customers and code-switch between different registers of language depending on the customer, all while providing good service. 3. The menu at Lou's diner is used to balance authority by establishing what food/drinks are available but also allowing flexibility in modifications to meet customer preferences within reason. 4. Mirabelli's ethnography focuses on the language used in

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Mirabelli

1. “ Learning to Serve: The Language and Literacy of Food Service Workers.” Tony Mirabelli

2. How does Mirabelli “enter the conversation”? Establish territory Establish niche Occupy niche

3. So, what is his argument? “ there is complexity and skill that may go unnoticed by the general public or institutions such as universities” (668). “ relatively little specific attention and analysis have been give[n] to the literacy skills and language abilities needed to do this work” (669). Waiters and waitresses in a diner

4. Multiliteracies Turn to someone next to you. Together, define “multiliteracies” in your own words.

5. Is it a discourse community? Goals Intercommunication Participation Lexis Genres Expertise

6. Genres: The Menu Why does Mirabelli focus on the genre of the menu? Is it an effective focus for him as he attempts to answer his research question? Why or why not?

7. Reading Customers What does it mean to “read” a customer? What are the consequences of not being able to “read” a customer? (think about Al, or John’s “hi - sure - NO, I got it” (683)).

8. Can you read a customer? Waiter Customer with a specific issue Waiter wins if he/she figures out what the issue is Customer wins if the waiter can’t guess

9. The Menu

10. Socially Embedded Meaning Mirabelli writes that “the meaning of words in a menu are embedded in the situation, its participants, and the balance of power and authority” (678). What does this mean? Examples from our game; from Mirabelli

11. Rhetorical situation…again? How is Mirabelli’s claim that literacy is “embedded in social practice” (670) similar to Grant-Davie’s discussion of rhetorical situation?

12. Rhetorical situation and socially embedded meaning Rhetor Waiter Audience Customer Exigence To get a good tip, satisfy the customer’s “private appetite” (675) Constraints Limitations of the restaurant, how busy it is, how much info is on the menu, etc.

13. What about you? What kinds of “multiliteracies” are required in your community? Do you now or have you ever participated in a discourse community that is strongly stereotyped in some way? What are the stereotypes? Do the “multiliteracies” required in the community help to refute those stereotypes?

14. Authority Mirabelli talks briefly about issues of authority, suggesting that waiters and waitresses can gain a degree of control over their customers by using “magic words,” and knowing how to read their customers. Do you agree or disagree with his claim? In what ways do these workers have authority? Are there contexts in which they might lose some of their authority?

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