Currently working as Manager, Ux Research for the Small Business group at Capital One. In this position, I leverage my financial customer expertise gained through 10 years in online banking/financial services, my Master's degree in Information Management (HCI focus) from UC Berkeley's School of Information (the "I-school") and 20+ years experience working in online services, to lead strategic research initiatives and empower my small business design and business partners to glean insights from customers. I use my strong stakeholder management and analytical skills to align the organization on a common understanding of our target customer and their needs, to support the development of in...
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