santa 2011
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This document provides branding guidelines for the Santa brand. It establishes that Santa is a concept representing emotion, past, present and future. The branding emphasizes simplicity, nostalgia, and imagination. It outlines Santa's brand promise of excellence, measurability, accountability and snow. Graphics and language guidelines establish proper usage of Santa's trademarks, logo, color palette, fonts and imagery to build brand recognition and a relationship with customers based on belief.
![Santa
Brand Book
009
4. Always communicate on-brand
Deploy brand language to build the *Santa*:Customer relationship.
This real-life example shows simple mistakes, and how to correct them.
Our brand language
Dear cust ref:
48f56kc7856//b
Due to an oversight by one of
our contractors, your request
for [insert name of item] has
been mis-sleighed. Please
find below tree/at end of bed
a present to similar value.
Ho ho ho
Santa Claus速
Dear Andy
Im really sorry, but Rudolph
tells me that the X-Box you
asked for isnt on the sleigh.
I hope you enjoy this
skateboard that Ive chosen
for you instead.
Love
Santa
Dont be over-
familiar This is more
professional
Good, everyday
words
Good, this is
more specific
Clear instruction
for customer
Good reflects
customersconcern
Good - reinforcing
brand here
Dont use jargon
Be specific what
exactly happened?
Talk from customers
perspective
Talk about the
customer, not us
Use brand
message instead](https://image.slidesharecdn.com/document-101224043644-phpapp01/85/santa-2011-11-320.jpg)
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santa 2011
- 1. Santa Brand Book 1AD 2010 *Santa*is a Concept, not an idea. Its an Emotion, not a feeling. Its both Yesterday and Today. And its Tomorrow as well. *Santa* winds in鍖nite Possibilities around finite Limitations to evoke the essence of invention and the Odour of Nostalgia. It has the complexity of Simpleness and the Simplicity of complexitiveness.It begins with the Hiss of Power and ends with the Ah of Surprise.*Santa*is. *Santa*, Santa Claus and the pot-bellied logo are registered trademarks of santaclaus global enterprises incorporated 速息 Santa Brand Book
- 2. This page has been left blank for your imagination
- 3. 001Santa Brand Book How to live the brand Meet it Greet it Eat it Distribution of this Brand Book is strictly controlled and limited to authorised *Santa* franchisees and partners. Our lawyers know where you live.
- 4. Santa Brand Book 002 Our brand journey Our brand journey is the Key that unlocks our History, and the Bolt that secures our Future Understanding of where we are going and what we will do when we arrive at that place that weve gone to. We began our brand sleigh-ride with an Imagination Shower Away-day Team Event in Stornaway. There, we looked at what *Santa* might be if it werent a fat man in a red suit. We projected that if *Santa* were a bird, it would be a stork. If it were a river, it would be the Danube. If it were a biscuit, it would be a Hobnob. If it were a holiday, it would be Easter. The key learning from this was that *Santa* IS brand. PARTLY literally and TOTALLY metaphorically. Did you know: *Santa* is striving to become a carbon- neutral corporation by 2056?
- 5. Santa Brand Book 003 * the introductory asterisk reminds customers of a snowflake alighting on the eyelash of a fawn. SAN the first three letters represent South and North. We are headquartered in the North, but our reach is global. N the N also symbolises nitrogen, the most abundant atmospheric element, calling to mind the abundance of gifts we distribute. TA the final two letters are the (abbreviated) thanks of the worlds children. Note: TA can also stand for Territorial Army. This should not be referenced in our communications. * the terminating asterisk points customers to the polar star, and hence the birth of dreams. Santa backwards is atnas, which is Lithuanian for chimney. Why *Santa*?
- 6. Santa Brand Book 004 Our brand promise excellence measurability accountability snow X M A S The letters x, m, a and s in both case forms are the intellectual property of santaclaus global enterprises incorporated 息速. Permission must be sought for their use in any media, and it is never given.
- 7. Santa Brand Book 005 Our brand essence is the very essence of our brand. A brand is like a sack on a sleigh of belief. At the emotional heart of our brand sack is profit. Profit is foundationed in deceit, which is emulsified in tricks. Tricks are quasi-authenticated through illusion, and further end-gamed via magic. Enveloping this magic is the belief of our customers. The sack then hangs within a metaspace of gullibility. Our brand essence profit deceit tricks illusion magic belief gullibility What our customers say about us Thank you for your assistance with what turned out to be a splendid Christmas this year. Some of the presents I got were extremely satisfactory. Freddy Haycock, age 7, Caerphilly
- 8. Santa Brand Book 006 Elvis Robin Hood Who else is occupying *Santa*s space? The greatest assets of any brand are its brand assets. Our critical asset duopoly is Volume of Beard (beardiness) fused with Extent of Fat (fatiness). This schematic geographilises us and our key competitors on the fatiness/beardiness spectrum. Our brand assets Fatiness Beardiness The Fat Controller Max Max Santa Hagrid Entering our reputational space monitor him Henry VIIIAnne Widdecombe 1976 1956 Michael Moore Brian Blessed Grizzly Adams W G GraceChe Guevera Noel EdmondsPostman Pat Kylie Kevin Costner Erol Flynn ZZ top
- 9. Santa Brand Book 007 Our brand assets Moses The Laughing Policeman Tommy Cooper Magic *Santa* JusticeJollyness Ho Ho Ho Ho Ho Ho Ho Ho Ho Ho HoHo Alex Ferguson That tramp by the station The A-Team Reliable Rudolph Red noseOutcast Mandatory Venn diagrams
- 10. Santa Brand Book 008 Our brand language 1. Use approved vocabulary The words we use must always be convivial, festivious and jollificatory. *Santa* is not A bit creepy A complete mug Morbidly obese Half cut 2. Avoid familiarity Dont use the over-familiar and paternalistic Father Christmas. If only because it anagrams to the rich Mr Fat-Ass. 3. Use this years legend Following our original Chimneyz Meanz Giftz and the popular I Bet He Drinks Sherry, our slogan for all channels going forward is Never Knowingly Undersnowed. *Santa* is Fond of children Generous Round and jolly Red faced
- 11. Santa Brand Book 009 4. Always communicate on-brand Deploy brand language to build the *Santa*:Customer relationship. This real-life example shows simple mistakes, and how to correct them. Our brand language Dear cust ref: 48f56kc7856//b Due to an oversight by one of our contractors, your request for [insert name of item] has been mis-sleighed. Please find below tree/at end of bed a present to similar value. Ho ho ho Santa Claus速 Dear Andy Im really sorry, but Rudolph tells me that the X-Box you asked for isnt on the sleigh. I hope you enjoy this skateboard that Ive chosen for you instead. Love Santa Dont be over- familiar This is more professional Good, everyday words Good, this is more specific Clear instruction for customer Good reflects customersconcern Good - reinforcing brand here Dont use jargon Be specific what exactly happened? Talk from customers perspective Talk about the customer, not us Use brand message instead
- 12. Santa Brand Book 010 Our brand imagery Colour Our primary brand colour is red. White is our secondary brand colour. There is no tertiary colour. We chose red because it connects to blood, which signifies family, and communism, which alludes to sharing. Pantone reference chart Too na誰ve Too deep Too ironic Too crisp Believable Even Red 032C White 000C Our font is santa serif and santa serif bold.
- 13. Santa Brand Book 011 Our brand imagery Correct use of iconography There are very strict guidleines for imagery orientation. Always check twice. 21 3 4 What our customers say about us I have always been satisfied by the consistently high level of seasonal magic you have demonstrated. Many Thanks. Olivia Johnson, age 5, Leicester.
- 14. Santa Brand Book 012 Customers belief in *Santa* correlates directly to their chronological status. This graph places our brand against key competitors in the belief vortex. Curve of credulity Did You Know: *Santa* is the industry standard for child-centric gift-delivery solutions? Age of customer Levelofbelief Santa God Socialism 0 0% 100 100% 908070605040302010 Customer retention opportunity Spiritual crisis Mid-life crisis Ethical crisis
- 15. 013Santa Brand Book Brand decision tree We operate in a crowded market place. So its crucial to build the customer relationship at every touch point. Always ask yourelf, at all times, should I use the Santa Brand? Always use the brand byletter e-channels seasonalfilm s in-store franchise schoolfair/party guestbrand in TV ad im prom ptu D ec 24 sighting custom ersatisfaction survey Use the Santa Brand Use the Santa Brand Use the Santa Brand Use the Santa Brand Use the Santa Brand Use the Santa Brand Use the Santa Brand Use the Santa Brand ? HowamItouchingthecustomer
- 16. Santa Brand Book 014 Have a really great Christmas and a fantastic 2011 Express HerS Elf Kate Chief Operating Elf Mark Chief Creative Elf Vince Chief Wealth Elf Jochem Chief Knowledge Elf Rhys Commercial Elf Andy Chief Top Sh Elf Simon BehaviourS Elf Jane Inter National Elf Anthony Deputy Learning Elf Joe Do you know someone who should be jumping through these kind of brand hoops? Download a copy of the Santa Brand Book from our website and email it to them. www.quietroom.co.uk