Henry beh tsz sham 1212121212
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The document discusses the benefits of implementing a TRIZ process for problem solving. It lists retaining customers, building reputation, and achieving efficiencies as key benefits. It then outlines the TRIZ process steps of defining the problem statement, identifying the root cause, specifying the contradiction, using the contradiction matrix to find solutions, and determining a specific solution. It provides two examples of contradictions involving improving one parameter while worsening another and uses the contradiction matrix to suggest two potential inventive principles for resolving each contradiction.
Henry beh tsz sham 1212121212
- 1. Benefits & Impacts 1. Retain Customer and Grow The Business 2. Build Good Business Reputation and Enhance Public Image 3. Achieving Increased Level of Operational Efficiencies
- 4. Contradiction 1 Altshuller’s 39 Parameters Improving parameter: Speed is increased. #9 Speed Worsening parameter: Security matter and loss of banking relationship cause of having electronic type of banking service. #31 Object-generated harmful factors
- 5. Contradiction 2 Altshuller’s 39 Parameters Improving parameter: Increase in ease of operation #33 Ease Of Operation Worsening parameter: Decrease in adaptability and versatility #35 Adaptability or Versatility
- 6. Inventive Principle 1 Contradiction Matrix Inventive Principles #31: Object-generated harmful factors (Worsening) X #9: Speed (Improving) #2 Taking Out/Extraction #24 Intermediary #35 Parameter Changes #21 Skipping /Hurrying
- 7. Inventive Principle 2 Contradiction Matrix Inventive Principles #35 Adaptability or Versatility (Worsening) X #33: Ease Of Operation (Improving) #15 Dynamization #34 Discarding and Recovering #1 Segmentation