Director of Service Quality (INSEAD MBA, PMP, Lean Six Sigma Black Belt)
Industry
Technology / Software / Internet
About
A Taiwanese-Canadian dual citizen and Singapore PR, Henry comes with diverse experience pursuing his education and career in countries including Taiwan, Singapore, Canada, Japan, and China. He is effectively multi-lingual in English, Chinese, Japanese, and has gained in-depth understanding of different cultures by spending at least 4 years in each of these countries.
Henry has a strong background in process transformation and customer experience improvement at several multinational corporations, including EMC, IBM, Marsh and Mercer, Microsoft, across both technology and financial services sector. He is a certified Lean Six Sigma Black Belt (ASQ / IBM), Project Management Professional (P...
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